[[File:200px-Automated_online_assistant.jpg|thumb| 200px |网页自动化在线客服,一个自然语言处理起重要作用的例子。<ref name=Kongthon>{{cite conference |doi = 10.1145/1643823.1643908|title = Implementing an online help desk system based on conversational agent |first1= Alisa |last1=Kongthon|first2= Chatchawal|last2= Sangkeettrakarn|first3= Sarawoot|last3= Kongyoung |first4= Choochart |last4 = Haruechaiyasak|publisher = ACM |date = October 27–30, 2009 |conference = MEDES '09: The International Conference on Management of Emergent Digital EcoSystems|location = France }}</ref>]] | [[File:200px-Automated_online_assistant.jpg|thumb| 200px |网页自动化在线客服,一个自然语言处理起重要作用的例子。<ref name=Kongthon>{{cite conference |doi = 10.1145/1643823.1643908|title = Implementing an online help desk system based on conversational agent |first1= Alisa |last1=Kongthon|first2= Chatchawal|last2= Sangkeettrakarn|first3= Sarawoot|last3= Kongyoung |first4= Choochart |last4 = Haruechaiyasak|publisher = ACM |date = October 27–30, 2009 |conference = MEDES '09: The International Conference on Management of Emergent Digital EcoSystems|location = France }}</ref>]] |